Applications Support Engineer

Sky Distribution - Cairo, Egypt

63
Applicants for
1 open position
37
Seen
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Provide first line support to Users by providing analysis and resolution for routine operational application issues
  • Provide the suitable solutions for any application issue within the agreed on SLA and based on the criticality of the issue.
  • Monitor the corporate applications to ensure service availability 24/7
  • Record and track incidents, complaints or requests.
  • Ensure that problem tickets raised in the right channel are clearly documented and articulated.
  • Collaborate with other IT teams (such as infrastructure team) in problem diagnosis and resolution.
  • Support deployment of process enhancements by working with business on data collection and training key users on new functionality.
  • Perform testing of solutions delivered development team to address process improvements with business process owners, and coordinate with development team for issue resolution.
About this Company

SKY Distribution establish in 2007, was designed specifically to launch Etisalat the third Mobile Operator in the Telecom Industry and has recently succeeded in acquiring Samsung Mobile Phones Agency. We are the only Telecom Distribution company in the Egyptian market that can... (More)

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