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Job Description
- Provide first line support to Users by providing analysis and resolution for routine operational application issues
- Provide the suitable solutions for any application issue within the agreed on SLA and based on the criticality of the issue.
- Monitor the corporate applications to ensure service availability 24/7
- Record and track incidents, complaints or requests.
- Ensure that problem tickets raised in the right channel are clearly documented and articulated.
- Collaborate with other IT teams (such as infrastructure team) in problem diagnosis and resolution.
- Support deployment of process enhancements by working with business on data collection and training key users on new functionality.
- Perform testing of solutions delivered development team to address process improvements with business process owners, and coordinate with development team for issue resolution.
Job Requirements
- Minimum 2 years of experience.
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