Customer Service Executive

Advanced Logistics Services - Egypt - Cairo, Egypt

Applicants for
1 open position
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
2,000 to 2,500 EGP per month, Transportation
1 open position
About the Job
  • Provide exceptional customer service for all general telephone / e-mail inquiries.
  • All Booking details to be updated and utilized for filing purposes.
  • Ensure customers are notified of all respective charges and invoices are raised in an accurate and timely manner.
  • Maintain thorough knowledge of services as well as legislation and maritime regulations.
  • Queries to be completed on a daily basis and invoice user error to be within KPI.
  • Revert to customers with information which relate to their booking request and action accordingly with the required documentation.
  • Problem solving with team members when relevant.Maintains thorough knowledge of services, as well as legislation and maritime rules & regulations.
  • Strong relationship with transport / sales / accounts department.Identify and attend off site meetings when required with customers / suppliers.
  • To be able to deal with customer complaints professionally with a preferable outcome to both parties.
Job Requirements
  • Ability to remain calm under pressure.
  • Establish & maintain good relationship with customers and colleagues.
  • Attention to detail.
  • Exceptional communication skills.
  • English skills
  • MS Office skills
About this Company

Advanced Logistics Services is Egyptian privately-owned company with a limited liability, operating in the sector of logistics, warehousing and freight forwarding with a reputation for providing outstanding quality that continues to secure a loyal customer base. ALS is... (More)

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