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IT Help Desk Clerk - Mansoura

AM Group
Mansoura, Dakahlia
Posted 7 years ago
117Applicants for1 open position
  • 15Viewed
  • 6In Consideration
  • 8Not Selected
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Job Details

Experience Needed:
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Job Description

  • Serve as the first point of contact for Users seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the User through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update User status and information
  • Pass on any feedback or suggestions by Users to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Job Requirements

  • Proven experience as a Help Desk Technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • BSc/BA in IT, Computer Science or relevant field

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JobsCustomer Service/SupportIT Help Desk Clerk - Mansoura