Online Sales Support Agent - Maadi, Cairo

Applicants for
10 open positions
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
3,000 to 7,000 EGP per month
Education Level:
Bachelor's Degree at least
Arabic, English
10 open positions
About the Job

Job Purpose

  • Responsible for reservations and ticketing through Amadeus System.
  • Handling any ticketing issues that faces the customers regarding the re-booking and the refund in order to guarantee the best customer experience and satisfaction.

Job Description:

  • Receiving calls and assist clients to confirm/ change/ cancel bookings
  • Assisting with customers inquiries and concerns, like notifying about luggage limits/ visas/ passport requirements
  • Collecting payments, checking duplication and maintaining records of transactions.
  • Discussing the clients requirements and advising on suitable options
  • Managing customer’s profile and using multiple search techniques and tools.
  • Following company guidelines while thinking quickly and outside the box to offer alternative solutions and fulfill the customer’s needs and expectations.
  • Handling inbound and outbound calls consistently meeting and maintaining departments goal.
  • Preparing and locating records and information to customers.

Job Conditions:

  • Its full time vacancy.
Job Requirements
  • Ability to work cooperatively with all employees.
  • Good written and spoken communication skills.
  • Operational knowledge of Amadeus GDS.
  • Ability to work under pressure.
  • Ability to solve problems.
  • Good on Microsoft applications (Word, Excel, Access and PowerPoint).
  • A dynamic, outgoing, flexible, thorough and organized candidate.
  • Excellent customer service skills which provide solutions and meet clients concerns.
  • Able to understand complex fare computations and itineraries work flow and processes.
About this Company is a part of Saudi Ebreez Company for Travel and Tourism that owns and operates which is the first and only “Online Travel Agency” in Saudi Arabia that offers an integrated travel services and innovative solutions for people residing in Saudi Arabia, across... (More)

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