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Job Description
- Install computer programs
- Install hardware, software, or peripheral equipment
- Conduct computer diagnostics to determine the nature of problems
- Use interpersonal communication techniques
- Configure computers in an industrial or manufacturing setting
- Use computers to enter, access, or retrieve data
- Use computer networking technology
- Understand computer equipment operating manuals
- Assist co-workers with software problems
- Test computer programs or systems
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Oversee the daily performance of computer systems
- Prepare evaluations of software or hardware, and recommend improvements or upgrades. Act as the first line of support for providing technical assistance and support for RIH employees
- Test, deploy, and train end-users on internally developed software applications. End-to-end problem resolution for desktop,
- Laptop, Troubleshoot the network services Perform Data backup and security policies implementation of client terminals. Ensure accurate allocation of information technology assets
- Ensure smooth operations by minimizing downtime. Control end-users access to information resources. Propose solutions to increase efficiency in relation to technical support operations.
- Adhere to a set of processes and procedures. Early highlighting obstacles preventing adherence.
- Manage our company website host and server and solve any problem
Job Requirements
- Excellent communication skills
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Good communication skills.
- Proven experience as a help desk technician or other customer support role
- End user-oriented and cool-tempered
- Years of experience at least 3 years
- Above average knowledge of networking protocols, especially TCP/IP.
- Having a Certificate in: CompTIA A+, ITIL Foundation, Microsoft Certified Solutions Associate on Windows 10.
- BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
- Basic network troubleshooting is a must
- Good knowledge of internet security and data privacy principles
- Excellent communication ability
- Ability to work under pressure
- Excellent written and verbal communication skills.
- Very Good English Language.
- Outstanding organizational and time-management skills
- Proven experience as IT Technician or relevant position
- Excellent diagnostic and problem-solving skills
- In-depth understanding of diverse computer systems and networks
- Problem-solving skills
- Very good presentation and interpersonal skills required.
- Strong troubleshooting and multi-tasking skills.
- Microsoft Office skills (Outlook, Word, Excel…) is a must
- Working continuously on a task until completion (or referral to third parties, if appropriate).
- Expert in IT security solutions Design.
- TEAMS / Skype oriented is a must
- Ready to travel abroad
- SQL knowledge
- Customer-oriented and cool-tempered
- Experienced key users who are computer science graduates can apply.
- Must work well across multiple teams: Operation, and technology.
- Office 365 knowledge.
- Patient and intelligent to solve problems
- PHP and MySQL knowledge is a plus.
- Good knowledge of Leased lines/ADSL /VPN connections.
- Virtualizing technology (VMware Servers – Hyper V Servers)
- SharePoint Portal Server.
- Proven experience as a help desk technician
- Problem Solving
- Self-motivated, independent, well-organized and dynamic.
- Setup and configure routers.
- Required professional experience (At least 2 years) Using the Certification of MCITP windows 2008 or MCSE windows 2013 Certified (Exchange and ISA should be included)
- Having knowledge about coding and robotics
