Customer Experience Specialist - Remote
AL-Matar -
Riyadh, Saudi ArabiaPosted 2 years ago324Applicants for1 open position
- 3Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Tracking customer journeys across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
- Keeping informed of industry trends and new CRM technologies.
Job Requirements
- Min 2 years of experience in a similar role.
- Bachelor's degree in Marketing, Communication, Advertising, or any relevant field.
- Outstanding communication, presentation, and leadership skills
- Excellent reporting skills.
- Excellent organizational and time management skills
- This job can be performed remotely from anywhere around the world.
