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Job Description
Tour operators :
Responsible for organising and preparing holiday tours. They follow trends in the popularity or destinations and packages, and adjust company plans accordingly.
Generally include:
- Deciding how many holidays to sell each season and the resorts/countries to use
- Visiting resorts to ascertain accommodation quality and suitability
- Liaising with coach operators, airlines, hoteliers and resort reps
- Agreeing service levels, contracts and costs
- Confirming customer names with airlines/hotels
- Collecting, evaluating and responding (as appropriate) to customer feedback-
- Using market research information to guide decisions
- Producing brochures and internet-based information
- Providing pricing information
- Handling bookings, invoicing and issuing of tickets
- Predicting profits or number of bookings
Job Requirements
- A demonstrable interest in travel
- Knowledge of key holiday destinations
- Foreign language skills
- Excellent interpersonal skills
- Communication skills
- Customer service skills
- Organizational skills
- Commercial awareness
- Good time management skills
