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IT Administrator

Argaam
Dokki, Giza
Posted 7 years ago
212Applicants for1 open position
  • 136Viewed
  • 31In Consideration
  • 1Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Supporting internal and external end users’ IT related tickets.
  1. Oversee Inventory custody form delivery for new comers in accordance with devices used.
  2. Assist in planning, evaluating, designing, implementing, and troubleshooting Company devices and services.
  3. Administering, managing, monitoring, and maintaining all IT devices and services.
  4. Contact and coordinate with IT purchases vendors, maintenance and repair shops, and service providers.
  5. Make recommendations for future upgrades, Maintain network and system security, Monitor networks to ensure security and availability to specific users and Evaluate / modify system's performance & Identify user needs / reoccurring issues accordingly.
  6. Run reports to determine reoccurring malfunctions as well as participating in monthly Workforce productivity analysis per employee.
  7. Revise technical manuals, confer with users and vendors, and conduct computer diagnostics to investigate and troubleshoot problems.
  8. Modify InfoSec policies according to developing needs to maintain a reliable workflow.
  9. Coordinate with Service Providers, Consultants and freelancers including property utility maintenance.
  • Determine the following:
  1. Business needs and means to improve service delivery quality
  2. 1st, 2nd and 3rd Line Support
  3. Technical requirements
  4. Evaluate products and technologies prioritizing quality over price.
  5. Recommend and select vendors
  6. Approve/authorize the purchase
  • Maintain operations:
  1. Periodically check office internet connection(s) stability, speed, and uptime. “Daily”
  2. Standby for internal and external users’ trouble tickets. “Daily”
  3. Monitor and log internet access statistics, foresee malicious attempts and rush hours. “Weekly”
  4. Periodically check office shared resources. “Weekly”
  5. Periodically check office published services. “Weekly”
  6. Periodically check office core services and devices. “Weekly”
  7. Periodically check office voice landline(s) availability. “Monthly”
  8. Constantly coordinate with vendor(s) to guarantee stability. “Accordingly”
  9. Update related reports and sheets. “Accordingly”
  • Internet Connection:
  1. Example: ADSL lines(s), USB modems, and related devices.
  2. Business portals:
  3. Oral: In person / IM.
  4. Written: Mail, Chat, ticketing system, or SMS.
  5. Implicit: After effects, change impact, unplanned incidents…etc.
  • Internet access statistics:
  1. Bandwidth: Consumption, quotas, peak time, allocation…
  2. Content: Allowed and forbidden lists, malicious users…
  3. Security: Intrusion, viruses, attacks, bad requests…
  • Shared resources:
  1. Data media: File server(s), Backup server(s), Portable sticks and drives, CDs and DVDs…
  2. Devices: Network printer(s), Conference room…
  3. Software: Tools and utilities repository, installation media, drivers…
  4. Published services:
  5. Cloud: Attendance tool, PBX…
  6. Internal: Fingerprint device…
  7. Core services and devices:
  8. Network: Routers, modems, switches, access points, DHCP server…
  9. Collaboration: Mail, VoIP, Skype, SharePoint, Lync…
  • Maintain inventory:
  1. Manage new IT needed requirements and purchases according to the IT policy. “Accordingly”
  2. Maintain detailed shared sheets contain current stock, and new items. “Accordingly”
  3. Equip new and old users with needed IT devices, credentials, and utilities. “Accordingly”
  4. Generate summarized reports on the period’s changes and consumption. “Quarterly”
  • Maintain users’ experience:
  1. Analyze, gather data, and come up with resolutions for opened tickets. “Accordingly”
  2. Consult dire

Job Requirements

  • 1+ Years of experience

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