Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Receive inbound calls
- Confirm orders.
- Responding to customer emails and calls in a timely manner.
- Help customers place orders over the phone or social media channels.
- Process returns, exchanges, and refunds.
- Daily follow up with our delivery service for any delayed shipments.
- Contact customers regarding any issues or delays with their orders.
- Assisting customers via Live Chat service or social media.
- Provide customers with pricing and product information over phone / Social media.
- Maintaining open communication between the customer and our delivery service.
- Prepare customer orders if needed.
- Prepare weekly report for all cases received.
Job Requirements
- Females ONLY
- At least 1 years of Customer Service and E-Commerce Experience
- Excellent interpersonal skills
- Strong verbal and written English & Arabic communication skills
- Collaborates well within a team environment but can self-initiate new projects and procedures
- Can listen attentively to customer needs and concerns
- Ability to multi-task, problem-solve, and has tolerance for repetitive work in a fast-paced environment
- Exhibits world class customer service, and can explain the product offerings, build rapport with the customer, and express a caring attitude
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Takes initiative to make sure all customer interactions result in a positive experience
- Brainstorm new and creative strategies to improve the customer experience
- Prior experience in a customer service and support position
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Experience with managing social media.
