Job Details
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Job Description
Job Brief:
- To be a part of Service Delivery and Support Specialists Team to provide first class service and post sales support to B2B customers.
- A complete understanding of the company's technical/Software products. In addition, must show exceptional problem-solving skills.
- Due to the heavy reliance on various forms of communication, such as e-mailing, phoning, or in-person interactions with vendors, customers, personnel, and management, these Engineers must possess outstanding written and verbal abilities. They should also be self-starters who are flexible and work well with everyone from entry-level employees to upper management.
Responsibilities:
- Providing technical service-related (Training – Installation – Implementation – all support levels) for PT Safa Amsa Indonesia organization.
- Recommends changes to products or services to fulfill customer needs.
- Typically reports to management.
- Deliver the product and support new colleagues’ staff for full process cycle.
- Keep up the good relation with customers on scheduled cycle contacts and site visits.
Teamwork Duties:
- Handling customer’s inquiries.
- Answering incoming calls, Chats, Web forms…….etc.
- Offering customers products and services.
- Processing customer correspondence, Handle escalated calls or escalated customer issues.
- Ensure service level agreements are met and maintained.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Meeting service level in handling all transactions measured through productivity reports.
- Diagnosing and solving hardware/software faults.
- Provide outstanding phone, email, web chat-based technical and account services support to our customers.
Job Requirements
- A solid technical background.
- Previous experience in sales.
- Communication skills.
- Sound judgment and good business sense.
- Organizational skills.
- Team working capability.
- The ability to build relationships quickly and effectively.
- Analytical and problem-solving skills.
- Resilience and tenacity.
- Independence and self-reliance.
- Previous experience in same or related field.