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Dar Al Amlak
Cairo, Egypt


Cairo, EgyptPosted 1 month ago
44Applicants for2 open positions
  • 9Viewed
  • 3In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Education Level:
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Job Description

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Job Requirements

  • Excellent communication skills
  • Education: Bachelor`s Degree
  • Foreign Language: Sufficient level of English to communicate effectively with guests
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Computer Literacy: MS Office applications, Front Office programmes (Comsys).
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

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