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Job Description
- Represent the company in a professional and a qualified manner.
- Receive and manage inbound calls coming to the company.
- Keep records of all incoming calls and inquires on the company’s database.
- Identify customers’ needs and directs them to the concerned parties.
- Manage customers’ complaints and directs them to the concerned parties.
- Conduct a survey with customers to measure the customer satisfaction.
- Analyze the results of customer surveys and generate reports to address problems and solutions
- Prepare reports for different departments
- Build a strong impression and keeps a professional image.
Job Requirements
- Bachelor degree in any field.
- 1-2 years of experience in a call center or customer support.
- Strong phone and verbal communication skills
- Very good written and spoken English
- Active listening and patience
- Familiarity with CRM systems and practices
- Customer oriented
