Call Center Representative

Responsibilities:

• Be the link between the website and job seekers and explain our service.
• Manage large amounts of inbound and outbound calls in a timely manner
• Receive calls from customers and maintain a positive, empathetic and professional attitude at all times to ensure customer satisfaction.
• Assist customers in shop service .
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information ,Maintain beneficiary , client , provider or any caller ‘s satisfaction
• Keep records of all conversations in our call center database in a comprehensible way
• Attend educational meetings  to improve knowledge and performance level
• Follow up any complaints raised within call and feed the caller back
• Call back the unreached callers and make sure to solve their inquiries
• Handling customer inquiries within calls.
• Try to handle the customer complaints after referring to provider, in case failed to handle his complaint refer the complaint to the provider relationship officer

Working conditions:

• 9 working hours 
• 5 days Working 
• off ( Sat , Sun )
• VPN Line