Online Operations Specialist - Dubai
dynamics -
Dubai, United Arab EmiratesPosted 3 years ago185Applicants for1 open position
- 4Viewed
- 0In Consideration
- 1Not Selected
Job Details
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Job Description
We are looking for ambitious young operation specialist to be responsible about all operational process of our e-commerce platform.
Who will be responsible for the below:
- Manage process of orders on the platform from the point of order receipt till delivery.
- Responsible for Order packaging.
- Responsible for coordination with delivery personnel to deliver order in intact situations and in assigned time.
- Follow up with consumer to ensure order delivery and customer satisfaction
- Manage all customer services after sales “returns, cancellations, complains, ..etc”
- Track a history of any off system customer service activities.
- Responsible for the Stock Management (build tracking for stocks, ensure reporting of possible OOS situation at least one week before, set order recommendations from different products according to the sales, etc”
- Coordinates and follow up with different distributors to ensure products orders are delivered to care link store as per the required quantities and time and follow up with salesman of different distributors.
- Operation specialist take may extend to present the company in some meetings together with the key account manager of the company.
Job Requirements
- At least 1 year experience as commercial, sales or operation representative or specialist in a trade company.
- Have a good knowledge and use ability of Excel is a must, access is an asset.
- Organized, structured.
- Ability to follow up, tracking and proper reporting is a must for this job.
- Sales operation, administration skills is a job perquisite.