ITIL Expert

ITIL specialist

• Process-related communications – the process owner must raise and maintain awareness of the process, including communicating information about, and any changes to, the process
• Resource provision – the process owner will provide the resources required to carry out the activities of the process and ensure that other people involved fully understand their roles
• Improvement activity – highlighting improvement opportunities, and helping to deliver them, is a key accountability factor for any process owner as well as identifying and resolving process issues
• Periodical process reviews – the process owner should hold regular process reviews to both keep the process up-to-date and to ensure that it’s being invoked as intended
• Periodical process audits – if necessary, the process should be audited regularly to make sure that it’s compliant with internal and/or external requirements. To do this, the process owner will need to create process-based policies and ensure that they’re adhered to.