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Job Description
- Manage multiple accounts; develop positive working relationships with all client
- Drive client retention, renewals, upsells, and client satisfaction.
- Work closely with Account Director and Ad Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting, and QA.
- Partner with internal cross-functional teams to understand client goals and key performance metrics and exceed those goals throughout the campaign.
- Prepare campaign insights reporting, including analysis and research.
- Manage weekly campaign status documents for review.
- Work closely with Finance on billing setup and invoicing.
- Provide input on new processes and workflows as needed.
- Focus on ensuring we maintain superior client service levels, operational excellence, and strategic insight.
Job Requirements
- 4+ years experience in Client Success and/or Account Management
- Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
- Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
- A focus on relationships, able to gain trust through communication, expectation setting, and completion of planned deliverables
