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Job Description
- Responsible for Providing necessary application support relating to various applications, corporate solutions (Sales Force Automation, ERP, Retail, CRM, HRMS, …etc) .
- Provide first line support to Users by providing analysis and resolution for routine operational application issues
- Provide the suitable solutions for any assigned application issue within the agreed on SLA(service Level Agreement ) and based on the criticality of the issue
- Monitor the corporate applications to ensure service availability 24/7
- Record and track incidents, complaints or requests.
- Ensure that problem tickets raised in the right channel are clearly documented and articulated.
- Collaborate with other IT teams in problem diagnosis and resolution.
- Support deployment of process enhancements by working with business on data collection and training key users on new functionality.
- Perform testing of solutions delivered by development team to address process improvements with business process owners, and coordinate with development team for issue resolution
Job Requirements
- Result Oriented.
- Analytical skills.
- Working under stress.
- Problem solving skills.
Previous experience in:
1- Technologies:
- Proven knowledge of Sales Buzz ( SFA) sales force automation is a must.
- Proven experience of MS SQL Server development is a must.
- Business Intelligence
- Agile Methodologies.
2- Used Applications:
- Sales Buzz ( SFA) sales force automation (Web& Mobile)
- Microsoft Dynamics AX 2012
- RMS, Ax Retail 2012
- MSSQL Server 2008, 2012, 2014, 2016, 2019.
- MS Power BI.
- CRM.
- Ticketing Management System.
