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Technical Support Engineer (Software)

Lumin
Sheikh Zayed, Giza
Posted 4 years ago
110Applicants for2 open positions
  • 35Viewed
  • 1In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Working with customers to identify computer problems and advising on the solution
  • Logging and keeping records of customer queries
  • Analyzing call logs so you can spot common trends and underlying problems
  • Updating self-help documents “user guides” so customers can try to fix problems themselves
  • Working as field engineer to visit customers if the problem is more serious

Job Requirements

  • An ability to assess each customer IT knowledge levels.
  • Two years’ experience at least in such position.
  • Ability to deal with difficult callers.
  • Logical thinker
  • Good analytical and problem solving skills
  • Up-to-date technical knowledge and software familiarity.
  • An in depth understanding of the software your customers are using
  • Good interpersonal and customer care skills
  • Good accurate records keeping
  • Males Only.

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