Customer Service Manager - Supply Chain
Hayat -
Nasr City, CairoPosted 4 years ago454Applicants for1 open position
- 103Viewed
- 9In Consideration
- 72Not Selected
Job Details
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Job Description
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Maintain accurate records and document all customer service activities and discussions.
- Hire and train new customer service employees.
- Checking the Monthly target with the Sales manager.
- Supervise and manage the team for all domestic, export & subsidiaries finished products & raw packaging materials orders.
- Lead the team for all customer service activities.
- Ensure delivery of purchase orders on time with the highest case fille rate.
- Communicate with the planning team to ensure the best usage for production capacity, which will reflect on the delivery of customers’ orders in all categories.
- Following Coordination of order dispatching and shipping with the logistics team.
- Managing the Cs team for invoices control for prices and delivery for invoices to customers.
- Manage all domestic and export activities.
- Following material price creation on SAP system for each material type and sales channels.
- Ensure that all deliveries issues like missed, returns, Price difference & Price difference orders for all sales channels, are recorded on SAP system and closed in finance records.
- Following sales orders on daily basis to make sure that the logistics team has enough target quantities for daily dispatching and shipping operations.
- Communicate and coordinate with planning Dep. for the stock level and the way to deplete and consume stock related to each sales channel and customer.
- Lead and manage the coordination of CS tea, with the Finance team to solve any problems related to the Customer balances.
- Handle all the operation obstacles with domestic & export sales channels managers and subsidiaries customers purchasing managers.
- Following the CS team to support the finance team for closing every issue related to the customer’s sales or invoices.
Job Requirements
- Excellent Computer and reporting skills.
- Good Communication skills
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
- High SAP experience.
