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Customer Service Representative

Power Solutions
6th of October, Giza
Posted 4 years ago
106Applicants for1 open position
  • 41Viewed
  • 3In Consideration
  • 30Not Selected
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Job Details

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Job Description

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Job Requirements

  • Suitable Degree in a relevant discipline.
  • Excellent command of English.
  • Ability to stay calm when customers are stressed or upset.
  • Computer Skills and Microsoft Office literate.
  • Experience working with customer support.
  • Interpersonal skills and Communication Skills.
  • Females only

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