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Job Description
- Alternative Education is a language education company established in 2012.
- We're hiring a Assessor English Language to join our online learning program: Engleasy (https://engleasy.live).
- We're looking for a young motivated Assessor English Language that will be responsible for interviewing and assessing the students for determining their level in English language, based on the determination the students will be divided on the classes that best suits their level category. He / She will be an important part of our company's online training services.
Key Responsibilities:
- Deliver virtual expert engagements to educate and empower our Customers to achieve business value through Alternative Education Platform.
- Share your product and industry expertise and best practices to help customers.
- Explain and deliver the value of our products in association with the core of the company’s suite and how this value drives customer decisions.
- Offer tailored advice and insights to customers to help them to be aware of the added value of other products.
- Share customer stories and use cases, showcasing the value and impact of Success Engagements.
- Uncover customer challenges, identify risks to adoption and provide a tailored plan of action.
- Actively participate in the Alternative Education community to provide customer feedback and influence program innovation.
- Partner closely with internal cross-functional team members to help understand the account and research solutions to solve customers business needs and challenges.
- Engage in open dialogue with customers regarding ways to improve and expand user engagement, and to solicit feedback in order to improve our product and service offerings.
Job Requirements
Required Qualifications & Skills:
- Advanced language skills in required language specified above.
- A Bachelor degree or equivalent qualification.
- 2 to 3 years of related work experience
- Able to work independently as a self-starter, manage time and prioritize activities while performing effectively under pressure.
- Proven ability to deliver success leading customer-facing presentations and engagements with strong communication and presentation skills.
- Able to apply customer success concepts, practices and procedures to help drive customer success.
