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Job Description
About Golodger:
GoLodger is a platform and an App that facilitates the online rental of Vacation Properties in Egypt.
Responsibilities:
- Respond to client queries on phone, website chat, Facebook page and whats app
- Ensure the processing of customers booking requests received on the system
- Obtain and upload property information from property owners to our website
- Update property calendars on regular basis
- Provide customers with all required information related to the company services, policies and pricing
- Follow up on all customer related issues and provide timely feedback to customers.
- Resolve customer complaints and requests in a highly professional manner.
- Document and escalate all website technical issues observed or received from client
- Update customer service tracker in details with all client interactions
- Stay close to the property owners and helping them in managing their properties
- Assist property owners from A-Z to in rental transactions
- Perform telesales activities and calling new leads
- Accurately acquire all property information and posting them on our website.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Provide feedback on the efficiency of the customer service process
Job Requirements
- Living close to Nasr City
- Basic command of English Language
- Excellent listening and interpersonal skills
- Hight attention to detail and accuracy
- Customer service orientation
- Strong verbal communication skills.
- Demonstrates a positive, enthusiastic, friendly attitude.
- Capability to work under high pressure
- Flexible team player with ability to work on own initiative towards deadlines.
- High problem solving skills
- Natural interest in dealing with and following up on customers
- MS Office computer skills
- Accuracy in handling all assigned tasks.
- High attention to details
- Discipline, attendance and punctuality.