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Customer Service Representative - GoLodger.com

GoLodger.com
Nasr City, Cairo
Posted 3 years ago
208Applicants for2 open positions
  • 32Viewed
  • 45In Consideration
  • 1Not Selected
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Job Details

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Job Description

About Golodger:

GoLodger is a platform and an App that facilitates the online rental of Vacation Properties in Egypt. 

Responsibilities:

  • Respond to client queries on phone, website chat, Facebook page and whats app
  • Ensure the processing of customers booking requests received on the system
  • Obtain and upload property information from property owners to our website
  • Update property calendars on regular basis
  • Provide customers with all required information related to the company services, policies and pricing
  • Follow up on all customer related issues and provide timely feedback to customers.
  • Resolve customer complaints and requests in a highly professional manner.
  • Document and escalate all website technical issues observed or received from client
  • Update customer service tracker in details with all client interactions
  • Stay close to the property owners and helping them in managing their properties
  • Assist property owners from A-Z to in rental transactions
  • Perform telesales activities and calling new leads
  • Accurately acquire all property information and posting them on our website.
  • Work as part of a team to ensure offering world-class Customer Service at all times.
  • Provide feedback on the efficiency of the customer service process

Job Requirements

  • Living close to Nasr City
  • Basic command of English Language
  • Excellent listening and interpersonal skills
  • Hight attention to detail and accuracy
  • Customer service orientation
  • Strong verbal communication skills.
  • Demonstrates a positive, enthusiastic, friendly attitude.
  • Capability to work under high pressure
  • Flexible team player with ability to work on own initiative towards deadlines.
  • High problem solving skills
  • Natural interest in dealing with and following up on customers
  • MS Office computer skills
  • Accuracy in handling all assigned tasks.
  • High attention to details
  • Discipline, attendance and punctuality.

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