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Customer Service Team Leader

Nasr City, Cairo
Posted 4 years ago
358Applicants for1 open position
  • 234Viewed
  • 16In Consideration
  • 216Not Selected
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Job Details

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Job Description

  • The Customer Service Team Lead promotes exceptional care internally and externally. 
  • This role will be waking up an ambassador to help support achieving our mission of disseminating spiritual wisdom and be of humble service to our customers. 
  • This role includes assisting customers by phone, email, and chat while ensuring the Customer Service (CS) team is fully supported. 
  • The CS Team Lead will assist the Customer Service Manager with various projects and leadership activities, and act as 2nd in command during normal business hours each day. 
  • This role will also manage specific projects as assigned to them to work on as time permits.

Job Requirements

 

  • Bachelor degree in Business Administration or any other related field.
  • A high standard of professionalism with 2-5 years of previous customer service or call center experience.
  • Team leadership or management in customer service is highly preferred.
  • Must have strong attention to detail, with exceptional verbal and written communication skills.
  • Male or Female.
  • Excellent in using MS Office applications.

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