Job Details
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Job Description
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replace parts as required
- Provide support, including procedural documentation and relevant reports
- Support the roll-out of new applications or new versions of current applications
- Report any issues the clients face to development through the correct channels
- Send technical documentation to customers who have lost or misplaced theirs
- Prioritize and manage many open cases at one time
- Respond within agreed time limits to tickets
- SQL Server Experience
Job Requirements
- Excellent communication skills
- Ability to diagnose and resolve basic technical issues
- Very good English.
- Team work.
- Good understanding of computer systems, mobile devices and other tech products
