Operations Specialist

Wayn for Transportation Services -
New Cairo, CairoPosted 4 years ago

124Applicants for3 open positions

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6 days a week
Responsible for day-to-day delivery operations.
Assist with the implementation of new processes and procedures.
Identify ways to improve customer experiences.
Interact with couriers in answering questions, and resolving issues.
Daily live Tracking couriers to maintain sufficient service to the clients.
Troubleshoot and investigate fraud and troubled orders.
Monitor, anticipate and manage the live operation to ensure a great user experience
Manage real-time fleet capacity.
Lead the communication with the fleet for ongoing orders.
Ensure a smooth operation by coordinating communication with Customers, vendors, and other internal support teams.

Bachelor's Degree in any related discipline.
Excellent communication and presentation skills.
Computer skills (Word, Excel, PowerPoint, Google Drive) preferred
Good English.
1-3 years of experience and understanding of delivery & logistics business.
Previous experience in a similar position related to dispatching or customer support.

Working Hours: Rotational