- Support client service lines in achieving strategic goals by leading cross-functional teams through operational improvement initiatives resulting in operating efficiency.
- Coordinating Rapid Improvement Events (RIE) and follow-up activities.
- Develop Lean strategies and ensures adherence to the system Performance Improvement standards and principles of Lean.
- Overall responsibility of the end-to-end business process management through engaging a team of stakeholders to define business process context. Ensure alignment with strategic objective and ensure that process design meets expectations.
- Monitor and report process performance data, effectiveness of business processes, conduct analysis, make recommendations, and coordinate implementation for system and process improvements resulting in correct completion of customer issues on time.
- Lead system efficiency programs and develop long-term strategies and techniques that drive profitability as well as developing and implementing cost efficiency plans, with internal stakeholders to sustain optimum service levels with keeping internal value propositions designed to enhance and maintain customer relationships
- Process Improvements
- Total Quality Management
- Process Flow Charting
- Operational transformation
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