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Financial Services Specialist

Centro
Maadi, Cairo
Posted 3 years ago
253Applicants for1 open position
  • 16Viewed
  • 3In Consideration
  • 11Not Selected
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Job Details

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Job Description

The Financial Services and Risk Management team is a specialized group within our call center. We handle collections, bank account management, credit card transaction inquiry and disputes, product feedback, demonstrator’s liability insurance inquiries, and escalations pertaining to non-receipt of refunds and other payment issues. 

Daily responsibilities include:

  • Handle incoming consultant/customer inquiries via email relating to outstanding balances, order payment account and direct deposit programs, payment inquiry or issues, etc.
  • Outbound emails to collect outstanding balances.
  • Creates invoices or receipts in Oracle. Reconciles all entries daily to ensure accuracy and completion. Processes consultant payments through an on-line credit card processing system. Must maintain confidentiality and uphold all company policies regarding PCI Compliance.
  • Assist with Personal Website issues relating to NSF situations, cancellations and general policy and procedure questions.
  • Recommends accounts for Termination due to unpaid balances. Prepares placement of accounts to outside collection agency and contacts the agency as needed to report payments, account updates, etc.
  • Handles payment/refund issues from consultants, customers or other internal departments. Extensive research may be required to provide accurate and thorough details. Follow up as needed.
  • Tracks and resolves any duplicate authorization issues that may occur due to system errors. Works with bank to remove duplicate authorizations from account and follows up with consultant or customer accordingly. Handles sending of apology gifts in situations deemed necessary.
  • Handles entry of new applications and/or account changes for the order payment account and direct deposit programs. Ensures confidentiality when handling bank account details.
  • Handles other department duties as needed such as: Conference registration collection; verifying funds for large dollar orders; entering misc. payments or refunds; PC dollar printing or account updates, etc.

Job Requirements

  • Fluency in English is a must
  • 6 months experience in an accounting/AR type position with strong customer service skills or equivalent Pampered Chef experience.
  • High level of professionalism and confidentiality to handle calls with banks as well as follow all company PCI requirements.
  • Ability to listen to customers and, with diplomacy and empathy, address their concerns toward resolution. Must be able to pacify irate callers and turn negative situations into positive ones.
  • Ability to strive in a call center environment and balance phone work along with other tasks.
  • Must meet or exceed the monthly department metrics including, Quality, Productivity and Collection dollars.
  • Highly organized and able to multitask.
  • Strong computer skills required, including Excel, MS Word. Experience with Windows, Internet, and desktop software required. Oracle experience is highly recommended.

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