Open Source Support Technical Leader
IBM -
Cairo, EgyptPosted 4 years ago15People have clicked1 open position
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Job Description
Your Role and Responsibilities
- Act as technical resource and point of escalation for team members.
- Interact with the relevant Open Source Communities on behalf of clients and your interests
- Engage in identifying and resolving complex problems relating to installation, update, configuration, operations or performance.
- Present knowledge via articles, blogs and remote training.
Job Requirements
Required Professional and Technical Expertise
- 2 -5 years experience submitting problem reports via github to one or more of these (or similar) open source projects: Elasticsearch, Kubernetes, OpenStack, Ceph, Ansible, Debian, Grafana, Prometheus.
- Experience answering questions on a public support forum (community mailing list, web forum or Stack Overflow like forum)
OR
- 4 – 7 years experience Solving complex problems involving one or more of these (or similar) open source projects: Elasticsearch, Kubernetes, OpenStack, Ceph, Ansible, Debian, Grafana, Prometheus.
- Excellent Written and Verbal communication skills