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Job Description
- Lead large IT projects, including the design and deployment of new IT systems and services
- Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
- Support daily operations and monitoring of multiple databases, user accounts, file permissions and other systems according to standard operating procedures for storage and backup architectures.
- Manage, deploy and configure hardware upgrades, software updates, security patches and other necessary items on an as-needed basis.
- Install and Monitor servers, devices and firewalls
- Train new system users and set up their accounts
- Help define IT infrastructure strategy, architecture, and processes
- Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
- Troubleshoot hardware and software issues related to internal IT
Job Requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
- 10+ years of experience working in IT operations management.
- Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
- Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems.
- Strong critical thinking and decision-making skills
- Excellent project management skills and strong ability to prioritize
- Firm grasp on IT infrastructure and operations best practices