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Job Description
- Be the primary point of contact and build long-term relationships with customers.
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Communicate with clients to resolve issues and inquiries.
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Help customers through email, phone, online presentations, screen-share and in person meetings
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Deliver clear required briefs to the operation teams.
- Generate IOs and send it on time to finance.
- Follow up with finance client's payments.
Job Requirements
- Bachelor’s Degree in appropriate field of study.
- 4+ years' experience in Customer care and/or Account Management.
- 3+ years' proven experience in digital agency.
- Project and program management, marketing strategies and digital integration experience.
- Proven ability to manage multiple projects at a time while paying strict attention to details.
- Excellent listening, negotiation, presentation, verbal and written communications, critical thinking, excellent business writing and problem solving skills.
