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Job Description
Work as "ERP implementation specialist", and give our customers sufficient support to use our cloud ERP software (Daftra), efficiency.
Responsibilities include, but are not limited to
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Guide the customer to the best practice of using our software to fit their business needs and requirements.
- Answer our customer's questions via our call center and resolve their issues via phone, email or chat.
- Handling complaints.
- Hold online meetings with the clients to demonstrate/explain the product technicalities or to solve critical problems.
- Testing the system and reporting if there are any bugs.
Job Requirements
- Bachelor’s Degree in Accounting or equivalent professional experience.
- Strong oral and written communication that effectively articulates complex ideas
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent soft skills / handling skills
- Flexibility with rotational shifts
- Can work in night shifts and holidays if required
- Flexibility to work under pressure
- Technical background is a must
- Very good typing speed
- Very good English level
- Logical thinking
- Self motivated
- For More details about the product please visit Daftra.com
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