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Job Description
Customer Service
- Ensure positive customer experiences by maintaining high-quality facilities and remedying problems. You must have excellent communication skills with owners in receiving feedback and criticism to enhance customer satisfaction.
Service Level & Resort Upkeep
- Staying on top of any new developments in the resort and keeping the resort in top shape by closely monitoring resort management and maintenance service providers and reporting KPIs.
Rules & Regulations
- Maintaining and ensuring that resort Rules & Regulations are strictly applied and followed by all resort staff, contractors, homeowners and visitors.
- Oversee the operations functions of company’s facility management and maintenance companies
- Ensure full compliance to resort and hotel operating controls, SOP’s, policies, procedures and service standards.
- Lead all key property issues including maintenance, rentals, services, customer service and general property management.
- Develop the customer service dept. workflow and operations to enhance SLAs and boost customer satisfaction and loyalty
- Enhance Communication with owners by creating proper calendars and means for communicating work updates and other important events etc. to increase customer awareness and engagement
- Closely monitor resort and hotel property on a daily basis and take decisions accordingly.
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
Job Requirements
- The ideal candidate is a self-motivated and highly intelligent professional with outstanding,
- Management skills and extensive hands-on experience.
- Enthusiastic to learn and drive change with a high sense of ownership and work ethic.
- Available to work when needed, including weekends, holidays, and nights.
