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Junior Service Engineer

Anasia Egypt for Trading
Sheraton, Cairo
Posted 4 years ago
259Applicants for1 open position
  • 11Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Serves existing customers by analyzing work orders; planning weekly travel schedule; investigating complaints; conducting tests; resolving problems.
  • Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
  • Documents service and installation actions by completing forms, reports, logs, and records. Using the SFDC
  • Maintains customer confidence by keeping service information confidential.
  • Updates job knowledge by participating in educational opportunities; reading professional publications.
  • Able to communicate actively on high standards with our Principals that helps to solve difficult service cases and to introduce the ideas in field services.
  • Interact positively with the sales team trying to guide them to offer the optimum instrument in the special applications.

Job Requirements

  • Bachelor’s degree in Electrical or Mechanical
  • 1-2 years’ experience in Field Service.
  • Have a good knowledge of all technical aspects that are related to your work segment
  • Experienced in the use of Microsoft office.
  • Fluent language skills in English (Writing & Speaking)
  • Have Experience in Commissioning, startup & Troubleshooting for Instrumentation.
  • The ability to be a good listener, and to really understand a customer problem or question and help them solve it.
  • Possess strong problem-solving skills
  • Excellent writing /communication skills.

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