Job Details
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Job Description
- Maintain Product Expertise
- Handle escalations and complaints
- Answer agents queries and mentor new hires
- Assist Management in Training and Developing Customer Service Representatives
Job Requirements
- Availability to work in rotational shifts
- Leadership skills
- Excellent commination skills
- Bachelor Degree Any Major.
- Excellent English spoken and written
- Previous experience as team leader
- Experience 2-5 years in customer service supporting E-commerce - Technical Support.
- Technical Skills: HTML-CSS. preferable
- Good to have: JavaScript. preferable
- Soft Skills: Active - Smart - Problem Solver - flexible - Time management.
- Language Skills: Very good level of English writing and reading.
- Bachelor of IT or Engineering
