Job Details
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Job Description
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding customer service problems.
- Providing customers with the organization’s service.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Completing call notes and call reports as necessary
- Recording details of comments, inquiries, complaints, and actions taken.
- Other duties as assigned.
Job Requirements
- Strong analytical skills
- Excellent communication, presentation, writing, and documentation skills
- Advanced level skill set of Microsoft Office Suite
- Communication skills
- Leadership
Working environment:
- Transportation
- Social insurance
- Salary is set upon the interview and the experience
- Candidates with previous automotive experience are preferred
