Job Details
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Job Description
- Handle all incoming calls and respond to caller inquiries.
- Provide inquirers with accurate and complete information.
- Identify, research, and resolve student's issues using the computer system.
- Follow up on inquiries that are not solved immediately and contact the inquirer.
- Communicate with other departments to resolve problems regarding complaints.
- MS office and internet good user.
- Route calls to appropriate resources.
- Other duties as assigned.
Job Requirements
- Bachelor or equivalent degree.
- 0-2 years of experience in a call center environment.
- English Language is a must.
- Excellent Arabic speaking skills.
- Proficient in relevant computer applications.
- Knowledge of customer service practices and principles.
- Excellent data entry and typing skills.
- German Language is an asset.
- Superior listening, verbal, and written communication skills.
- Ability to handle stressful situations appropriately.
- Effective Communication Skills.
- Creative Problem Solving.
- Organizational Ability.
- Team Player.
- Flexibility and Friendly.
