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Customer Service Representative - Real Estate

ElEZZ Construction & Trading
New Cairo, Cairo
Posted 2 years ago
122Applicants for1 open position
  • 100Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

• Managing large amounts of incoming and outgoing calls in a timely manner.
• Follow the script of the texts and the instructions assigned to the calls.
• Determining customer needs, clarifying information, and providing available solutions or alternatives.
• Providing marketing offers for the Corporation's products and services when providing an opportunity to do so.
• Building sustainable relationships with customers by obtaining additional data such as (email, or other phone number).
• Keep records of all conversations in our call center database in an understandable manner.
• Attending educational trainings on an ongoing basis to improve the level of service and performance.
• Follow-up procedures to achieve the objectives of the customer service department.
• Make calls to follow up the collection of customers.

Job Requirements

• Exceptional customer service, active listening, and verbal and written communication skills, and professional phone voice.

• Experience in real estate is must. 

• Organizer & good planner.

• Very good in English.

• Very good problem-solving skills.

• Attention to detail.

• Time-management and organizational skills.

• Good at dealing with couriers.

• Computer proficiency.

• Adaptability and accountability.

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