Job Details
Skills And Tools:
Job Description
• Managing large amounts of incoming and outgoing calls in a timely manner.
• Follow the script of the texts and the instructions assigned to the calls.
• Determining customer needs, clarifying information, and providing available solutions or alternatives.
• Providing marketing offers for the Corporation's products and services when providing an opportunity to do so.
• Building sustainable relationships with customers by obtaining additional data such as (email, or other phone number).
• Keep records of all conversations in our call center database in an understandable manner.
• Attending educational trainings on an ongoing basis to improve the level of service and performance.
• Follow-up procedures to achieve the objectives of the customer service department.
• Make calls to follow up the collection of customers.
Job Requirements
• Exceptional customer service, active listening, and verbal and written communication skills, and professional phone voice.
• Experience in real estate is must.
• Organizer & good planner.
• Very good in English.
• Very good problem-solving skills.
• Attention to detail.
• Time-management and organizational skills.
• Good at dealing with couriers.
• Computer proficiency.
• Adaptability and accountability.