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Job Description
- Respond to requests for technical assistance in person, via phone, electronically
- Research questions using available information resources
- Advise user on appropriate action
- Specification and installation of equipment and software.
- Software support. (Install all new hardware, systems, and software for networks, Install, configure, and maintain network services, equipment and devices).
- Maintenance and repairs to systems at all levels.
- Maintenance of network infrastructure and architecture.
- Maintenance of network software systems.
- Control over software licensing. Data and network security.
- Control over and maintenance of user accounts.
- Identify and escalate situations requiring urgent attention
- The development/suggestion of software solutions, where possible and/or
- Reasonable within time constraints.
- Support of Company IT facilities for seminars, conferences and presentations.
- Maintain all aspects of the Company telecommunications infrastructure (Including telephone networks and other forms of telecommunication).
- Acquire an in‐depth knowledge of the Company, its role and aims, and a General understanding of its activities.
- Undertake and in due technical course / tracks to upgrade his technical skills and develop his future carrier bath.
- Follow standard help desk procedures
- Documentation of network / hardware‐software problems and resolution for future reference
- Prepare activity reports and administer help desk software
Job Requirements
Technical Skills
- Working knowledge of fundamental operations of relevant software, hardware and other equipment (Microsoft Tracks (desktops OS)–Network fundamentals), A+ Tracks.
- CCTV Tracks, Access Control Tracks.
- Knowledge and experience of customer service practices.
Core Competencies
- Oral and written communication and learning skills.
- Customer service orientation.
- Problem analysis.
- Problem‐solving.
- Adaptability.
- Organizing.
- Attention to detail.
- Stress tolerance.
