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Job Description
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Supporting in social media activities and postings.
Job Requirements
- Bachelor’s degree in any relevant field.
- 1-year work experience.
- Very good command of English.
- Microsoft office skills.
- Communication skill.
- Ability to stay calm when customers are stressed or upset.
- Experience working with customer support.
