Technical Support Engineer - Tier 1
Ulemt -
New Cairo, CairoPosted 1 year ago148Applicants for4 open positions
- 145Viewed
- 22In Consideration
- 122Not Selected
Job Details
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Job Description
- As our business in New Cairo is growing, we are looking for a Technical Support Engineer - Tier 1 to join our team.
- Role Responsibilities:
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware and software problems
- Actively update, maintain and monitor all aspects of computer networks
- Respond to customer inquiries and assist in troubleshooting and resolving challenges
- Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Act as the initial point of contact for all computer and system-related concerns from clients or other employees
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Job Requirements
- Industry-specific certification in relevant computer languages or software may be required (CCNA or equivalent , Redhat Certified Systems Engineer or Microsoft Certified Engineer)
- 1-2 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services
- Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
- Good experience working with different operating systems including Windows and Mac OS
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Ability to prioritize and manage several milestones and projects efficiently
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Experience installing and configuring computer systems and applications for a large company
- Accept constructive criticism and customer feedback regarding their experience with software or IT service
