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Ticketing Manager

Cairo, Egypt
Posted 3 years ago
72Applicants for1 open position
  • 22Viewed
  • 5In Consideration
  • 7Not Selected
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Job Details

Experience Needed:
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Job Description

  • Receive inbound calls for International & Domestic Air Amendment inquiries from customers.
  • Hands-on reservations and ticketing in line with both airlines and company’s internal administrative and financial processes
  • Administering airline host systems, including sign-in allocations.
  • Answer customer queries, as well as probe the customer to obtain full understanding of what information is being requested.
  • Assist customers with the changes requested using GDS Tools (Amadeus).
  • Document all calls with regards to participant inquires accurately using Salesforce CRM.
  • Follow up (Call and Email) with customers in case of pending / escalated issues.
  • Provide end-to-end support when it comes to Trip Amendment.
  • Communicate clearly and effectively with customers
  • Deliver Outstanding Customer Experience to each and every Customer who has called in.

Job Requirements

  • Tourism experience is a must
  • V.good english

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