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Call Center Agent

IFSM
Alexandria, Egypt
Posted 3 years ago
190Applicants for20 open positions
  • 20Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Attends all assigned calls promptly and courteously based on pre-set Call Center SLA’s and KPIs.
  • You sell your company services by calling potential customers and you will make outbound calls to potential clients.
  • Handles customer complaint professionally and responds with efficient solutions and escalates where necessary
  • Book offers for clients and book meetings for clients to clarify the company's services.
  • Responding to customer inquiries.
  • Work on daily / weekly goals to achieve the required.
  • Part-time from 5 pm to 10:30 pm

Job Requirements

  • Female and male
  • Proven experience from 1 to 3 years Call Center
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • GRADUATES only

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