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Open Source Support Technical Leader

IBM
Cairo, Egypt
Posted 4 years ago
8People have clicked1 open position
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Job Details

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Job Description

Your Role and Responsibilities

  • Act as technical resource and point of escalation for team members.
  • Interact with the relevant Open Source Communities on behalf of clients and your interests
  • Engage in identifying and resolving complex problems relating to installation, update, configuration, operations or performance.
  • Present knowledge via articles, blogs and remote training.

Job Requirements

Required Professional and Technical Expertise

  • 2 -5 years experience submitting problem reports via github to one or more of these (or similar) open source projects: Elasticsearch, Kubernetes, OpenStack, Ceph, Ansible, Debian, Grafana, Prometheus.
  • Experience answering questions on a public support forum (community mailing list, web forum or Stack Overflow like forum)

OR

  • 4 – 7 years experience Solving complex problems involving one or more of these (or similar) open source projects: Elasticsearch, Kubernetes, OpenStack, Ceph, Ansible, Debian, Grafana, Prometheus.
  • Excellent Written and Verbal communication skills
JobsIT/Software DevelopmentOpen Source Support Technical Leader