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Operations & Reservations Agent

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Heliopolis, Cairo
Posted 7 years ago
65Applicants for5 open positions
  • 64Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Follow up confirmations with hotels and get confirmation numbers.
  • Send confirmations to agents or confirm in back office and acknowledge and insert confirmation number received from hotel.
  • Issue proper vouchers and send to agents and hotels for offline bookings.
  • Always follow up in the system for all booking status and make sure all confirmed.
  • Negotiate with the supplier concerning any controversial situations such as when no rooms available until get, or special rates.
  • Follow up with the suppliers after sale
  • Reply all requests received to agents immediately if received during assigned working hours.
  • Perform other duties assign by the immediate supervisor.
  • Booking through online/offline suppliers.
  • Handle invoicing and issuing of vouchers.
  • Deal with online system bookings (Suppliers systems).
  • Handle the hotels Reservations (entry and confirmation with hotels and suppliers).
  • Find alternative solution if any problem exceeds the service level agreement.
  • Solve system problems (wrong mapping, wrong room type, wrong meal plan, and fake availability).
  • Answer any hotel booking inquires (special request, amendment, waiving and finding new availability).
  • Review reservation details with the supplier to avoid any miss matching.
  • Reply on any ticket received through Fresh Disk system.
  • Make upgrades for any client’s request received from the Customer Service department.

Job Requirements

  • Bachelor Degree (Preferred in Tourism)
  • At least one year experience in tourism
  • Experience in online reservations systems is an advantage
  • Excellent English
  • Excellent user of Microsoft Office

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