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Job Description
- Optimize company pages within each platform to increase the visibility of company’s social content
- Moderate all user-generated content in line with the moderation policy for each community
- Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions
- Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation)
- Manage the banned user process, and track and remove previously banned users
- Manage the E-commerce website data and update the stock in collaboration with sales and marketing team
- Produce reports on relevant moderation and analyze social media actions on a monthly basis
- Regularly feedback insights gained from community moderation into the Social Media team
- Monitor all industry and company information and news to anticipate potential issues.
Job Requirements
- Bachelor’s degree
- 1+ year of experience preferably in e-commerce
- English language fluency in both written and spoken
- An eager desire to learn the business within an emerging, competitive, and rapidly growing industry
- A clear communicator, in person and writing
- Good organizational and time management skills
- Follow new digital trends