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Job Description
- Obtains client information by answering incoming telephone calls and conducting outbound follow-up calls when needed.
- Build positive relationships by going above and beyond with customer service, ensuring all questions, are answered appropriately.
- Identify and assess customers’ needs to achieve satisfaction.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Report any problems to their superior immediately to avoid service interruption.
- Create and maintain case management records of daily problems and remedial actions taken in a call center database.
- Align a smooth communication channel with different co-workers to resolve the client’s problems and requests in a highly professional manner.
Job Requirements
- Bachelor's degree or equivalent.
- Solid computer skills and Microsoft Office are a must.
- Very Good English language.
- Telecommunication experience is preferred.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively.
- Self-motivated, detail-oriented and organized.
- Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
- 27 years old is Max. age.
- 10th Ramadan city resident is preferred.