Job Details
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Job Description
Job Purpose
- Responsible for reservations and ticketing through Amadeus System.
- Handling any ticketing issues that faces the customers regarding the re-booking and the refund in order to guarantee the best customer experience and satisfaction.
Job Description:
- Receiving calls and assist clients to confirm/ change/ cancel bookings
- Assisting with customers inquiries and concerns, like notifying about luggage limits/ visas/ passport requirements
- Collecting payments, checking duplication and maintaining records of transactions.
- Discussing the clients requirements and advising on suitable options
- Managing customer’s profile and using multiple search techniques and tools.
- Following company guidelines while thinking quickly and outside the box to offer alternative solutions and fulfill the customer’s needs and expectations.
- Handling inbound and outbound calls consistently meeting and maintaining departments goal.
- Preparing and locating records and information to customers
More Information about the job:
- Its full time vacancy.
Job Requirements
Skills:
- Ability to work cooperatively with all employees.
- Good written and spoken communication skills.
- Operational knowledge of Amadeus GDS.
- Ability to work under pressure.
- Ability to solve problems.
- Good on Microsoft applications (Word, Excel, Access and PowerPoint).
- A dynamic, outgoing, flexible, thorough and organized candidate.
- Excellent customer service skills which provide solutions and meet clients concerns.
- Able to understand complex fare computations and itineraries work flow and processes.
