Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
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Job Description
- Ensures that the technical support KPI’s are meeting or exceeding the SLA required
- Executes the desktop preventive and maintenance plans
- Installs and configures computer operating systems
- monitors and maintains computer systems and networks
- Troubleshoots system and network problems and diagnosing and solving hardware/software faults
- Provides support, including procedural, documentation
- Supports business needed applications
- Responds within agreed time limits to support requests
- Prioritizes and managing several open cases at one time
- Conducts electrical safety checks on computer equipment
- Performs other related duties
Job Requirements
Required skills, expertise & Knowledge:
Functional Level:
- Strong technical background
- Customer Focus
- Quality Focus
- Result Orientation
- Sense of Urgency
Business Level:
- Understanding company business field
- Awareness of Raya Culture and Values
Interpersonal Level:
- Good communication skills
- Analytical thinking
- Team Player
- Details Oriented
- Time Management
Problem Solving:
- Understanding how to retain client satisfaction
- Ability to make judgments and evaluate options under circumstances that are not covered by procedures
Educational Background:
- University graduate (engineering/technically faculty)
