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Technical Support Engineer - Security Systems

Audio Technology
Heliopolis, Cairo
Posted 3 years ago
104Applicants for2 open positions
  • 24Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Provide Tier 1 support to end users. 
  • Provide troubleshooting and technical support via phone, web based tools, email and site visit.
  • Advise customers regarding the product's proper use and address specific user issues. 
  • During problem escalations, act as a liaison between customers and Technical support team. 

Job Requirements

  • 3+ years of Physical Security systems or Networking experience in a technical support.
  • Bachelor of Engineering – Electronics and Communications Dept. or Computer Engineering Dept.
  • Customer service and negotiation skills.
  • Strong organization skills.
  • Dynamic and initiative person.
  • High level of facilitation skills including interactive/ communication skills
  • Fluent knowledge of Arabic & English languages (written and spoken).
  • Ability to Work under pressure.

Required Skills:  

  • Performs Service / Installation of various physical security related systems.
  • Evaluates, diagnoses, troubleshoot, test & commission security systems and perform repairs as necessary.
  • Installing and servicing integrated security and access/video systems.
  • Intensive Experience in Evaluates, diagnoses, troubleshoot, test & commission IP cameras and/or NVRs
  • Intensive Experience in Evaluates, diagnoses, troubleshoot, test & commission Access Control Systems.
  • Attend meetings, workshops, training, and seminars for the purpose of conveying and/or gathering information required to perform job functions.
  • Search and identify related key customers for security system, and prepare visit plan.
  • Communicate with end-users / clients to upgrade, addition or change security system according to latest technologies.
  • Ability to learn fast for the latest technology.
  • Strong understanding of Ethernet, TCP/IP routing, Network packet analysis tools use and configuration.
  • Strong technical and analytical skills.
  • Solid hands on experience of Windows servers, Active Directory, Exchange Server, ISS, and Microsoft networking (DHCP and DNS)
  • Solid experience in problem analysis and resolution of software problems.
  • Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
  • Strong written and verbal communication skills.
  • Understanding of and experience working with electrical circuits
  • Must have the ability to establish rapport and motivate associates at all levels in an effective manner
  • Must have ability to manage multiple tasks simultaneously
  • Must possess strong computer skills and have the ability to effectively use Internet and Microsoft Office products including Outlook, Word, PowerPoint, and Excel.
  • Self-motivated and desire to succeed
  • Excellent communication (Oral/Written) / interpersonal skills
  • Ability to travel as needed.

Desired Skills: 

  • Experience in performing POC to the customers is a Must.
  • Experience in CCTV – Pelco / Samsung 
  • Experience in VMS (Milestone, Video expert, SSM)
  • Experience in Access Control Systems ( HID, Wisenet, RBH )
  • CCNA certification (preferred)

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