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Job Description
- Install new Database’s instances [9i/10g/11G]
- Maintain and support database engines.
- Identify problem root causes, and propose solutions
- Database Tuning and performance.
- On call support 24x7.
- Backup and restore operations for databases.
- Manage internal and external customer
- Installing Operating System ( Windows 2008-2012).
- Including all components, subsystems and system design. Prepared installation schedules.
- Reviewed technical proposals.
- Maintaining high level of customer satisfaction that aims to meet and/or exceed customer needs of system operation verification.
- Responds to client inquiries concerning operation systems and diagnoses system hardware, software, and operation problems.
- Solve technical problems during installation due to lake of preparation and improper planning.
- Diagnose and repair machines/system Software using standard technique in case of failure condition in a timely manner.
- Responds promptly to customer needs.
- Solicits customer feedback to improve service.
- Responds to requests for service and assistance
- Meets commitments
- Maintain account management activities to ensure a customer Satisfaction response objectives of 90% satisfied; ZERO unjustified customers compliant.
- Ensure a quality work is done in all activities.
- Ensures work responsibilities are covered when absent.
Job Requirements
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully;
- Develops alternative solutions;
- Works well in group problem solving situations.
- Be aware of customer operating system, Hardware configuration, network setup and major Software applications priorities.
- Project Management - Completes projects on time and budget.
- Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.
- Teamwork - Supports everyone's efforts to succeed.
- Planning/Organizing - Uses time efficiently.
- Professionalism - Reacts well under pressure
- Accepts responsibility for own actions.
- Quality - Monitors own work to ensure quality.
- Quantity – Completes work in timely manner.
- Attendance/Punctuality - Is consistently at work and on time;
- Good manner and appearance internally and externally, high visibility with customer management.
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